Unlimited Beauty

Terms and Conditions

Skin & Slim Beauty Salon SPA Ltd. Terms of Use


Last updated April 2022

These Terms of Use apply to your use of Skin & Slim’s Site and the services offered through it. Your use of the Site indicates your acceptance of the Terms of Use, including the polices incorporated into them by reference. If you do not accept the Terms of Use, you must not use the Site or the services.

FOR U.S. CUSTOMERS ONLY:  These Terms of Use include an agreement to mandatory arbitration, which means that you agree to submit any dispute related to this site, the use of our services, or these terms to binding arbitration rather than proceeding in court. You may opt-out of this mandatory arbitration agreement only by following the procedures below. These terms also include a jury waiver.

The following definitions apply in the Terms of Use:

Skin & Slim means Skin & Slim Beauty Salon SPA Ltd, a Nigerian incorporated company with its registered address at 37 Ishielu Avenue, Independence Layout, Enugu.

Related Companies means Any affiliate company, bank, supplier, adviser, partner, and solicitors worldwide

Site means the websites and applications owned or otherwise operated by Skin & Slim.

The Terms of Use incorporate various policies, including those listed below. The policies may apply to general, specific Services or programs offered by Skin & Slim.

Privacy PolicyShop Safe Policy, Skin & Slim SPA/Hotel Reservation GuaranteeCancellation PolicyRefund Policy, Skin & Slim Cash back Policy, Guest Review GuidelinesFAQs

Skin & Slim may amend the Terms of Use from time-to-time by publishing changes on the site.

The Terms of Use of constitute the entire agreement between you, Skin & Slim, and Related Companies, and supersede any previous agreement or understanding.

  1. Scope of our Services
  2. Accommodation Reservation Facilitation

Through the Site, Skin & Slim provides an online platform through which you can book for different types of lodging and temporary accommodation, in Nigeria and other parts of West and South Africa, including but not necessarily limited to hotels, hostels, serviced apartments, B&Bs, rooms for rent, cottages, Hotel SPA Services, Home/Apartment SPA Services, etc. (collectively, the “Accommodation(s)”) and request to make reservations with such Accommodations, including already making payment for such reservations of Accommodations in advance with a credit card, debit card, e-wallet, or such other payment method to facilitate the processing of such payment (“Payment Instrument”). By making a booking through the Site for the Accommodation, you make an offer to book a reservation at the price listed for such reservation and such other terms and conditions stated on the Site. This shall become a binding contract formed in Nigeria pursuant to the Terms of Use when accepted by the Accommodation and consequently Skin & Slim SPA. You will receive proof of the confirmed Accommodation booking via an e-mail confirmation (with a voucher for prepaid Accommodations), which means the reservation has been confirmed by the Accommodation. The “thank you page” means your reservation request has been received and is complete for final processing, no further action is required by you. We reserve the right to reject or cancel bookings as set out below. But we are not liable for any error due to wrong email and or other supplied information by the client or users.

When rendering our services, the information that we disclose about Accommodations is based on the information provided to us by our suppliers or providers (including but not necessarily limited to the Accommodations, their representatives, distributors, destination management companies (DMCs), channel managers, partners, etc.). As such, the Accommodations or their representatives are given access to an extranet or other connectivity solution through which they are fully responsible for updating all rates, availability, description, pictures, booking conditions, accommodation policies and other information which is displayed on the Site. Although we will use commercially reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete, correct or up to date, nor can we be held responsible for any errors (including manifest and typographical errors), interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of the Site or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Accommodation remains responsible at all times for the accuracy, completeness and correctness of the Accommodation information displayed on the Site. Changes in market conditions or circumstances may occur on short notice which may make information displayed on the Site inaccurate or outdated. In case of problems, our Customer Service will use its commercially reasonable efforts to assist you and serve as a point of contact with the Accommodation. Please note that Skin & Slim is one of many channels Accommodations use to make their inventory available for reservation. When a search result indicates that a particular Accommodation has no more rooms available, that means the room type is not available for reservation through our site.

The Site does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any Accommodation listed, suggested or booked on the Site. We hereby expressly disclaim any representation, warranty or undertaking in relation to the quality, status or adequacy of any Accommodation listed on the Site. The Accommodations can be ranked on the Site according to different criteria (star rating, reviews, etc.). The default ranking is based on an automated algorithm which may be updated or amended from time to time, and which takes into account different factors including but not necessarily limited to availability, promotions and rates, historical popularity, money earned by Skin & Slim, conversion (the ratio of reservations made to Site visits), sales of room nights, cancellations, quality of content, guest review scores, star ratings etc. Skin & Slim currently has a “Preferred Partner” program whereby certain selected Accommodations have the opportunity to improve their visibility on the Site. Such Preferred Partner listings will be marked or contain wording for clarity. Under certain circumstances, Skin & Slim may also offer Accommodations the option of sponsored listings, i.e. to pay for a top spot. Such sponsored listings will be marked or contain wording for clarity.

To the extent permitted by applicable law, we reserve the right to, and our discretion, refuse or cancel bookings in exceptional cases and will notify you of the refusal or cancellation by email to the address you provided when you made your booking. Typical reasons for rejecting or cancelling a booking include, but are not limited to: Accommodation or Partner request(s), actual or suspected reselling of Accommodations booked through the Site on an individual or mass basis without our prior written approval (“Reselling”), breach of the Terms of Use, force majeure events, trade or economic sanctions, embargoes, legal restrictions, (suspicions of) fraud or theft, suspected criminal activity, suspicious bookings, submission by you of misleading or erroneous information, Payment Instrument problems, inappropriate behavior, threats, insults, violence, refusal to supply information, practical obstacles, communication problems, obvious errors (see below), history, blacklisting by governments or international organizations (USA, EU, UN, Singapore), etc. If your booking is rejected or cancelled by Skin & Slim and a payment has already been made, you will receive a refund of the total booking value, (except in the case of unauthorized Reselling or in any other appropriate case such as unauthorized use of the Site or there is an inappropriate manner in the use of the Site, and such use is harmful to us for which the refund of the total booking value or any part thereof is not justifiable). Refunds will not be issued in the event of unauthorized Reselling due to many negative factors including the disadvantage such practice imposes on our authorized and contracted affiliate partners, Accommodations who provide Skin & Slim with inventory on a contracted and trusted basis and the loss and negative brand impact caused to Skin & Slim due to unauthorized Resellers attempting to undercut Skin & Slim’s business which may include placing the resold inventory on sites run by competitors of Skin & Slim without our knowledge. We also reserve the right to bar (“blacklist”) users from the Site, on a permanent or temporary basis, at our discretion. Any such blacklisted user must not attempt to use the Site under any other name or through any other user. See also the section below under the heading Payment – Credit Card – “Book Now, Pay Later” – Age – Fraud for more information about our fraud prevention mechanisms.

In rare cases, we may also have to cancel or reject a booking or make adjustments due to “obvious errors”, independent of the origin of such errors. For clarity, an obvious error is a mistake on the Site (e.g. in terms of price, conditions, points) which a reasonable person would not consider to be normal. If your booking is affected by an obvious error, we will notify you by email at the address you provided when you made the booking and will adjust the booking or awarded points as appropriate, and will, if  relevant, refund some or all of the amount charged.

Please note that suspected group bookings can also be rejected or cancelled by Skin & Slim or the Accommodation as most Accommodations have specific procedures for group bookings. Contact our Customer Service team for more information.

Circumstances such as ongoing renovations, Accommodation booking errors, and specific guest needs can affect the quality of your stay. Be sure to let the Accommodation know any special requests or requirements you have at check-in.

A word about Skin & Slim star ratings

The Accommodation star, other denoted ratings, or any reference on the Site to a rating on the Site (“Accommodation Ratings”) are provided for your information only and are only provided in relation to the Accommodation. The Accommodation Ratings are based on information we have received from our suppliers, including the Accommodations, and may take into account the Accommodation’s facilities, rates, reviews, and services. Accommodation Ratings are unrelated to any other ratings assigned by government tourism authorities. We do not independently verify star ratings. A star rating is only indicative of the level of comfort you can expect to find in a particular Accommodation, with a higher star rating generally being indicative of a higher level of comfort and amenities. For more detailed information, please check the detailed description on the Site. Please be aware that star ratings can vary greatly on the basis of location, available alternatives, local market conditions, practices or other circumstances. Thus, it is possible that a star rating in one particular country or city is not comparable to the same star rating in another country or city due to such circumstances. Star ratings do not necessarily reflect all the amenities or services that might be available at an Accommodation or service, and some amenities and features may not be available in every room or at every property with a particular star rating. If there are particular amenities or features that are important to you, please contact our Customer Service and inquire as to the availability of such amenities or features.

Ratings and reviews for Ancillary Services are not covered by this section and are addressed in B. Other Ancillary Services below.

  1. Other Ancillary Services

Skin & Slim provides an online platform through which you can browse other services, including but not necessarily limited to flights, attractions and rental cars, (“Ancillary Services”) and make reservations for such Ancillary Services. Although the Skin & Slim Site provides the platform for which you can browse and make reservations for these Ancillary Services, the Ancillary Services are provided by third parties, Skin & Slim associated companies or partners (“Partners”), which have been selected by Skin & Slim. For example, flight display, search and reservation services on the Skin & Slim Site are currently provided by Booking Holdings Inc. companies KAYAK or and their respective suppliers. The identity of each of our Partners might be displayed on the Site when browsing the Ancillary Services and a link provided to the Partner’s terms and conditions of use and/or privacy policy, which will govern the relationship between you and our Partner for the relevant Ancillary Service reservation. We may be paid a fee or commission if you make a reservation for Ancillary Services.

By making a booking through the Site for the Ancillary Services, you make an offer to book a reservation (e.g. for flights or a rental car) at the price listed for such reservation on the Site, and on such other terms and conditions notified to you by the Partner from time to time, which shall become a binding contract when your reservation is accepted by the Partner. The Partner will indicate the acceptance of your Ancillary Service booking via an e-mail confirmation to you. The Partner reserves the right to reject bookings as set out in their terms and conditions. We also reserve the right to reject your booking for Ancillary Services in accordance with these terms of use.

We may display ratings for and reviews of Ancillary Services for your information only. These are provided by the relevant Partner, which is responsible for the content of the ratings and reviews. The ratings and rankings are subject to and governed by the Partner’s terms and conditions.

  1. Use of the Site

Skin & Slim also works with other companies, including B.V., to offer reservations options in Accommodations worldwide to guests. In some cases, you will receive a confirmation referring to such other companies. Skin & Slim may also offer the option to book Ancillary Services (flights, rental cars) in cooperation with selected Partners as described above.

Skin & Slim grants you a limited, restricted, personal, non-transferable, non-sublicensable, revocable license to access and use the Site only as expressly permitted in the Terms of Use. Except for this limited license, we do not grant you any other rights or license with respect to the Site; any rights or licenses not expressly granted herein are reserved. The content and information on the Site, as well as the software and infrastructure used to provide such content and information, is proprietary to Skin & Slim or its suppliers and providers, including the Accommodations and Ancillary Services. You may only use the Site to make bona fide and legitimate enquiries or bookings and you hereby undertake not to make any speculative, false or fraudulent bookings or any reservations in anticipation of demand. You undertake that the payment details you provide us with in making a booking are fully correct. You also undertake to provide correct and accurate e-mail, postal and/or other contact details to Skin & Slim and acknowledge that Skin & Slim may use these details to contact you in the event that this should prove necessary. Please also consult our Privacy Policy.

Accordingly, as a condition of using the Site, you agree not to use the Site or its contents or information for any commercial or non-personal purpose (direct or indirect) or for any purpose that is illegal, unlawful or prohibited by the Terms of Use. Except with our prior written authorization, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from the Site. In addition, you agree not to:

  • use the Site or its contents for any non-authorized commercial purpose (e.g. forward distribution or resale of bookings without permission);
  • make any speculative, false, or fraudulent booking;
  • access, monitor or copy any content or information of the Site using any robot, spider, scraper or other automated means or any manual process for any purpose without our express prior written permission;
  • violate the restrictions in any robot exclusion headers on the Site or bypass or circumvent other measures employed to prevent or limit access to the Site;
  • take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  • deep-link to any portion of the Site (including, without limitation, purchase paths) for any purpose without our express prior written permission;
  • re-sell, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on the Site for any commercial or competitive activity or purpose;
  • “frame”, “mirror” or otherwise incorporate any part of the Site into any other website without our prior written authorization;
  • deliver any unlawful (according to any and all applicable laws or regulations) postings to or through the Site, or any postings which advocate illegal activity;
  • deliver, or provide links to, any postings containing material that could be considered harmful, obscene, pornographic, indecent, lewd, violent, abusive, profane, racist, discriminating, insulting, threatening, tortuous, harassing, hateful or otherwise objectionable;
  • deliver or provide links to, any postings containing defamatory, slanderous, false or libelous material;
  • deliver any posting that infringes or violates any intellectual property or other right of any entity or person, including, without limitation, copyrights, patents, trademarks, laws governing trade secrets, rights to privacy, or publicity;
  • deliver any posting that you do not have a right to make available under law or contractual or fiduciary relationships;
  • impersonate another person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity, or adopt a false identity if the purpose of doing so is to mislead, deceive, or defraud another;
  • manipulate identifiers, including by forging headers, in order to disguise the origin of any posting that you deliver;
  • use the Site in any manner which could damage, disable, overburden, or impair or otherwise interfere with the use of the Site or other users’ computer equipment, or cause damage, disruption or limit the functioning of any software, hardware, or telecommunications equipment;
  • attempt to gain unauthorized access to the Site, any related website, other accounts, computer system, or networks connected to the Site, through hacking, password mining, or any other means;
  • obtain or attempt to obtain any materials or information through any means not intentionally made available through the Site, including harvesting or otherwise collecting information about others such as email addresses;
  • engage in any deceptive practices intended to manipulate the organic Search Engine Results Page (SERP) or employ search engine optimization (“SEO”) techniques considered to be against common search engine guidelines. SEO practices considered unethical, or “black hat” (aka “spamdexing”) include, though are not limited to cloaking, meta data and title tags, content scraping, link schemes, Google bombs, keyword stuffing, hidden text and links, doorway and cloaked pages, link farming or schemes, blog comment spam, etc.;
  • do anything else which could cause damage to the Site, Skin & Slim, Related Companies, and each of their employees and reputations, or would otherwise have a negative impact; or
  • aid or abet any of the above.

Unless otherwise expressly permitted, websites may not hyperlink to any page beyond the homepage of the Site or frame the Site or any web page or material herein, nor may any entity hyperlink any aspect of the Site in an email for commercial purposes without the express written permission of Skin & Slim.

By making a reservation on the Site, you represent and warrant that you are not covered by any international sanction program.

If and when applicable, you will satisfy all your obligations, tax, withholding or otherwise as required by your country of residence.

Skin & Slim may use proprietary or third party technology (e.g. Google reCAPTCHA v3) on pages of its Site to keep the Site safe from malicious attackers or anyone who abuses the Site.

  1. Prices, Skin & Slim Price Guarantee, Additional Charges, Taxes and Fees, Skin & Slim exchange rates

Please note that, unless expressly indicated otherwise, all prices on the Site are for room reservations only, for the specified stay dates and number of people. Without prejudice to what is set out below, before you confirm a reservation, Skin & Slim will display the total price payable, including taxes and service fees, and what is included. As you select options or specify additional details, we will update the total price.

  1. Prices and Best Price Guarantee for Accommodations

We strive to have the most competitive prices and we want you to pay the lowest price possible for your stay at an Accommodation. Should you find your Accommodation room reservation, with the same booking conditions, at a lower price on the Internet after you have made a booking through us, we will match the difference between our price and the lower price under the terms and conditions of the Best Price Guarantee. For a claim to be valid under this guarantee, it must satisfy and be submitted in compliance with all relevant terms and conditions of our Best Price Guarantee.

Sometimes cheaper rates are available on the Site for a specific stay at an Accommodation for the same room type, however, these rates made by Accommodations may carry special restrictions and conditions, for example in respect of cancellation and refund. Please check the room type and rate details thoroughly for any such conditions prior to making your reservation. The same room type may have different rates, depending on such restrictions and conditions (see also section 6 below).

The Best Price Guarantee does not apply to Ancillary Services provided on the Site.

  1. Additional Charges by Accommodations

In addition to the reservation prices, some Accommodations will charge mandatory service fees, surcharges, and local taxes (for example, resort or amenity fees, transportation transfers, and city tourist tax). If we are aware of these service fees and local taxes, we will display them with your reservation price. These service fees and local taxes may be collected directly from you by the Accommodation, in addition to the price you pay for your reservation.
Standard room reservations are for single or double occupancy. Extra guests or beds will usually incur extra charges. An Accommodation may refuse to allow additional guests to stay in a room – you must specify the correct number of persons, including children who will occupy each room you reserve.

You will incur additional charges at the Accommodation for all services and products you use that are not included in the reservation price as expressly described by the booking conditions. Charges for amenities you use and products you consume during your stay (for example, parking, internet access, food and drink) are not included in the reservation price unless specified.

During special events and periods, some Accommodations require each guest to purchase additional services (for example, a dinner on New Year’s Eve). If we are aware of a required additional service you must purchase, we will display it in the booking conditions or with your reservation price.

To travel to Accommodations in some locations, all guests must arrange transportation transfers in advance for an additional fee. Some Accommodations require Skin & Slim to collect payment for the transfer when a reservation is made. We will show these additional transfer fees with your total price. Skin & Slim does not control or operate transfers, and is not responsible for the quality, safety, frequency, or service levels of the transportation.

If you are unsure or concerned about additional charges, please verify with the Accommodation or Customer Service which extra fees (if any) are payable in addition to your reservation.

  1. Additional Charges for Ancillary Services

Please note that all prices on the Site for Ancillary Services are set by our Partners, unless otherwise indicated. Please refer to the appropriate Partner’s terms and conditions for any additional charges that may be applicable to your reservation (for example, airport tax).

Your reservation for, and any Ancillary Services you purchase, do not include insurance, unless expressly stated to include insurance.

  1. Currency Selections & Effects

The Site allows you to make bookings with properties and service providers around the world. Due to the international nature of our listings and user base, certain options are available to you for the currency in which you are charged and the currency displayed to you on the Site. For relevant information on such prices, currency selections, and currency-related charges, please review the table below in its entirety:

(a) Certain Definitions (i) Card Currency means the default currency of the payment card or account you use to pay for a booking.

(ii) Charge Currency means the currency in which you are charged for a booking, which you may have the option to change.

(iii) Display Currency means the currency in which the Site displays listing prices to you for your reference. You may select your Display Currency from various options on the Site.

(iv) Property Currency means the currency in which the property or service provider sets the rates for its listings. The Property Currency is the official currency in the territory where the property or service is located, unless the property or service provider requests otherwise.

(v) Bloomberg Rate means the applicable Bloomberg Generic Composite Rate mid-rate on the then-current day. Other relevant definitions are also incorporated into the sections below.

  REMINDER: The price ultimately charged to you will be a price in the selected Charge Currency.
(b) When different currencies are involved, how are the listing prices displayed on the Site, and the prices ultimately charged to me, calculated? (i) Property Price. Each listing on the Site is based on a rate provided by the service provider or property (“Property Price”). The then-current Bloomberg Rate is generally used to:

(1) calculate, from the Property Price, the price displayed to you in your Display Currency (“Display Price”), if the Property Currency is different from your Display Currency; and

(2) calculate, from the Property Price, the price charged to you and due in your Charge Currency (“Charge Price”), if the Property Currency is different from your Charge Currency.

(ii) Preliminary Display Price. Before selecting your Charge Currency, the Display Price is only a preliminary estimate for your convenient reference, and does not reflect the price increases described below or any fluctuations of the Bloomberg Rate. You should always double-check the Charge Price after selecting your Charge Currency.

(c) What currencies may be selected as my Display Currency or Charge Currency? (i) Selecting Display Currency. You may select your Display Currency from the multiple currency options on the Site.

(ii) Selecting Charge Currency. If your Display Currency is different from your Card Currency, you may have the option to select your Display Currency or Card Currency as your Charge Currency. Your Card Currency will be determined based on the card information you enter. If your Display Currency is the same as your Card Currency, your Card Currency will automatically be selected as your Charge Currency, unless it is indicated otherwise.

  REMINDER: Your price may be increased depending on the currency(ies) selected as your Charge Currency and Display Currency.
(d) How could my price be increased based on my currency selections? (i) Display Currency-Related. If your Charge Currency is different from your Display Currency, an additional 5% will be applied to your Charge Price, unless: you are making your booking from an IP address located in the United Kingdom; you are paying with a US-issuer payment card whose default currency is USD; or you are paying with a US-issuer payment card and booking from an IP address located in the United States.

(ii) Property Currency-Related. You may make a booking with Pay Later or an equivalent option selected (“Pay Later Booking”), in which case you would make such booking on a certain date (“Booking Date”) but would be charged for such booking on a later date (“Charge Date”). If your Charge Currency is different from the Property Currency for a Pay Later Booking, your Charge Price will be calculated from the Property Price using the Bloomberg Rate plus five percent (“Bloomberg +5%”) on the Charge Date, unless: you are making your booking from an IP address located in the United Kingdom; you are paying with a US-issuer payment card whose default currency is USD; or you are paying with a US-issuer payment card and booking from an IP address located in the United States. This price increase will not stack with the price increase described in section (i) above, i.e. if the conditions for applying both are otherwise met, only the price increase described in this section (ii) would be applied.

(e) On Pay at Hotel Bookings and Account Provider Rates (i) Pay at Hotel Bookings. When you make a Pay at Hotel booking, your total price will be updated to show the amount you will pay in the Property Currency. You will pay the Property directly, in the Property Currency or any other currency the Property agrees to accept. If you pay in a different currency, or with a payment account that uses a different currency, the actual amount you will be charged for your booking will depend on the exchange rate(s) used by the Property and your payment providers. These factors are outside of Skin & Slim’s control.

(ii) Account Provider Rates. If your Charge Currency is different from your Card Currency, your account provider (for example, the bank issuing the payment card which you use to pay) will determine the applicable exchange rate when the transaction is applied to your account. Your account provider may offer a higher or lower rate compared to the Site, and may charge you additional fees for such transaction. Skin & Slim does not control or benefit from your account provider’s exchange rate or fees.

A Word on Charges for Taxes and Fees

In connection with facilitating your Accommodation transaction, the charge to your Payment Instrument may include a charge for taxes and fees (“Taxes and Fees”) unless indicated otherwise. In relation to Accommodations, this charge includes an estimated amount to recover the amount Skin & Slim pays to the Accommodation in connection with your reservation for taxes owed by the Accommodation including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government-imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the Accommodation. The amount paid to the Accommodation in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees, if any, is a fee Skin & Slim retains as part of the compensation for our services and to cover the costs of your reservation, including, for example, customer service costs. If the balance is negative, Skin & Slim will absorb such difference. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount Skin & Slim pays the Accommodation and the location of the Accommodation where you will be staying, and may include profit that Skin & Slim retains.

Our Accommodation suppliers, as vendors, include all applicable taxes in the amount billed and Skin & Slim pays over such amounts directly to the vendors. Skin & Slim is not a co-vendor associated with the vendors with whom we book or reserve your travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.

For transactions involving Accommodations located within certain jurisdictions, the charge to your Payment Instrument for Taxes and Fees includes a payment of tax that Skin & Slim is required to collect and remit to the jurisdiction for tax owed on amounts Skin & Slim retains as compensation for services.

For reservations where you need to pay at the Accommodation, the price may or may not include taxes and fees. Please verify the booking conditions and your confirmation mail or voucher or contact our Customer Service team.

In some locations, Accommodations may be required by local law to charge and collect city, bed, tourist occupancy or equivalent taxes directly.

Taxes and fees for Ancillary Services you may purchase are described out in our Partner’s terms and conditions.

  1. Privacy

We respect your privacy. Please have a look at our Privacy Policy for further information.

  1. Payment – Credit Card – “Book Now, Pay Later” – Age – Fraud

For pre-paid Accommodation bookings with Skin & Slim, you authorize us to collect and process (including the collection and processing through a third party) your information required by processing service providers or the financial institution that issues your Payment Instrument such as a credit or debit card in order to verify your identity. Personal information collected about you and that may be shared to such third parties (including to handle your transaction and/or maintain your account) is set out in our Privacy Policy.

To complete payment for such pre-paid Accommodation bookings, you authorize Skin & Slim or Related Companies to charge or debit your Payment Instrument for the full price (sometimes without any option for refund depending on the Accommodation’s booking conditions, see below) upon reservation and confirmation of the booking or, in case of a “Book Now, Pay Later” booking, at the future point in time communicated in the confirmation email. When using “Book Now, Pay Later”, please ensure that your Payment Instrument is valid and has sufficient credit on the future payment date. If the Payment Instrument cannot be charged on such date for whatever reason, the booking will be cancelled unless you can ensure that the card payment can be authorized on time. Please check the reservation details thoroughly for any such conditions prior to making your reservation. Skin & Slim or Related Companies will process refunds, if and when applicable, within a reasonable time frame. You also authorize the crediting to your Payment Instrument in case of reversals, refunds, or adjustments through the service which facilitates the processing of payment transactions. For certain Accommodations, Skin & Slim will not charge your Payment Instrument, as you will pay the Accommodation directly for your stay (post-paid). However, in such cases some Accommodations may pre-authorize your card, charge a deposit or charge the full price of the reservation up-front. Accommodations may require credit card details in order to guarantee your reservation. As such, Skin & Slim will send your Payment Instrument information directly to the Accommodation at which your booking is made and may verify (i.e. pre-authorize) your Payment Instrument as well. In order to safeguard and encrypt your Payment Instrument information when in transit to us, we use the “Secure Socket Layer (SSL)” technology for our services. Please note that your bank may impose additional fees on the transaction.

Certain Payment Instrument companies charge their member banks a fee for processing “foreign transactions“. If you make card transactions and the recipient uses a bank located in a different country other than the bank which issued your card, an international service assessment, cross-border transaction fee or similar fee may be charged. Your issuing bank may or may not pass this fee on to you (the card user). Please contact your issuing bank for details as this is outside the control of Skin & Slim.

In the event of Payment Instrument fraud or unauthorized use of your Payment Instrument by third parties, you should contact your bank or card issuer immediately upon becoming aware of such unauthorized use. If you suspect an unauthorized or fraudulent booking was made via Skin & Slim, please contact our Customer Service team immediately.

In order to make a booking you must be over 18 years old (or such other age at which majority is reached in your country or territory) and have the full legal capacity to make the transaction (or have the authorization to do so from your legal guardian). You undertake that the Payment Instrument you are using is your own or that you are authorized to complete the booking with this Payment Instrument and that there are sufficient funds to cover the cost of the transaction. You accept financial responsibility for all transactions made under your name or account.

You undertake that the details you provide us with in making a booking are fully correct. Skin & Slim reserves the right not to accept certain Payment Instruments. Skin & Slim may add or remove other payment methods at its discretion. For increased convenience, Skin & Slim now also offers the option to have your Payment Instrument details securely stored on file. If you choose to store a credit or debit card with Skin & Slim, we may not ask you for the Card Verification Value or security code the next time you use it to make a booking. For more details, have a look at our Privacy Policy.

We have stringent fraud detection and prevention mechanisms in place. In certain cases, we may require additional information or verifications to validate and confirm the booking, as explained in more detail on the Site. A small verification charge or pre-authorization may also be made to your card, also when using “Book Now Pay Later“. The balance will be charged after confirmation or, in case of “Book Now Pay Later“, on the future payment date (see the comment above about the possibility of cancellation in case the card cannot be charged on that date for whatever reason). Reservations are not confirmed until you have received a confirmation email with a voucher and it is possible that an Accommodation or Ancillary Service could become fully booked during the fraud check, in which case the reservation will no longer be available. Skin & Slim can never be held liable in such cases. Additional information submitted will be treated in line with strict industry standards to protect privacy, using encryption for transmission and specialized agents for verification. If you choose not to submit the additional information or if we are not satisfied with the information received, the booking will be cancelled because it is incomplete and any amounts charged (including the verification charge where applicable) will be refunded.

A word about Installments:

In certain jurisdictions, Skin & Slim supports payment by installments (“Installments” or “Deferred Payments”). This service is not provided by Skin & Slim but by a third party (“Installment Facilitator”). If you desire to pay in Installments, you will need to agree to the terms and conditions of the installment payment structure of Installment Facilitator and/or to an additional payment agreement with Skin & Slim made available at the Installment Facilitator’s website. If you do not meet the requirements or you do not meet the terms and conditions of the Installment Facilitator, the installment feature will not be available to you. If you are in breach of the terms and conditions of the Installment Facilitator, you will be subject to the consequences stipulated by the Installment Facilitator’s terms and conditions. Skin & Slim reserves the right to cancel your booking, when you are in breach of Installment Facilitator’s terms and conditions. You agree to pay and be solely liable for the full amount of the booking amount and you agree that Skin & Slim has the right to assign the booking amount payable by you to the Installment Facilitator and/or its factors.

A word about failed payments

For a variety of reasons, payment on the Site may fail. In such cases, Skin & Slim will offer you alternatives, if available, to ensure your reservation can go ahead. If you have any questions, please contact our Customer Service department.

  1. Booking conditions – Cancellations, No-Shows, Early Departure and Late Check-Out – Specific Accommodation Policies – Special Needs – additional Skin & Slim services or products

By making an Accommodation reservation on our Site, you accept and agree to the relevant Accommodation booking conditions, including cancellation and no-show policies applicable to that booking, and to any additional (delivery) terms and conditions of the Accommodation that may apply to your reservation or during your stay, including for services rendered and/or products offered by the Accommodation (the delivery terms and conditions of an Accommodation can be obtained with the relevant Accommodation). The general cancellation and no-show policy of each Accommodation is made available on the Site at the Accommodation information pages or under “Booking Conditions”, “Cancellation Policies” or the like, and in the confirmation email and voucher. Please note that you may be charged for your cancellation in accordance with the Accommodation’s cancellation and no-show policy, in some cases for the entire stay or the first night. We recommend that you read the cancellation and no-show policy of the Accommodation carefully prior to making your reservation. If you fail to check in to your Accommodation on time on the day of your reservation and do not alert the Accommodation, the remaining portion of your reservation may be canceled and you may not be entitled to a refund, depending on the terms and conditions of the applicable Accommodation. Regardless of the Accommodation’s cancellation policy, Skin & Slim reserves the right to charge a cancellation fee, this will be indicated on the Site. Please carefully check the Accommodation details thoroughly for any such conditions prior to making your reservation. Some Accommodations will charge extra for early or late check-outs.

If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein, use our self-service tool or contact Customer Service.

Many Accommodations have specific policies around children, accompanying travelers and/or traveling with pets. As indicated above, you are strongly advised to check with Customer Service, the Accommodation itself or to verify the Accommodation policies.

Special Needs: If you have special needs (e.g., wheelchair accessible room) you must contact Customer Service or the Accommodation and verify that special needs can be met. Please note that all special requests are subject to availability and are not guaranteed by Skin & Slim. Depending on the policy of the applicable Accommodation, your reservation will be refunded, canceled or modified if special needs cannot be met. If available, your request will be confirmed upon arrival. Skin & Slim will not be liable to you for any damages or costs that you suffer if the Accommodation does not meet your special needs.

A word about Skin & Slim Price Alerts

You may elect to set Skin & Slim “Price Alerts” on Accommodations found on our Site. If elected, we will send you a Price Alert when prices at your selected Accommodation(s) and for the indicated time frame on our Site change. Price Alerts will not be specific to a type of room or other features relating to an Accommodation (e.g. breakfast included, full board, type of bed). A maximum of one Price Alert per Accommodation per day will be sent to you. Sending a Price Alert will only be triggered if the Accommodation price changes beyond a “materiality” threshold we set. The type of Price Alert sent to you will depend on the medium you use, that is by email if your chosen Site is the Skin & Slim website or by push notification if your chosen Site is our Skin & Slim app. You are responsible for updating your Price Alert settings. Price Alerts within your settings will continue to be sent to you even if you make a booking for the selected Accommodation or another Accommodation for the indicated time period until you change your Price Alert settings. Opting into receiving Price Alerts will not affect any other choices you have made regarding receiving communications from us. Additionally, we will of course provide you with the ability to opt out of receiving Price Alerts at any time by clicking on the “turn off price alerts” or a similar message found in the Price Alert sent to you. For more information on this, please see our Privacy Policy.

A word about Skin & Slim’s Secret Deals

Through its “Secret Deals” program, Skin & Slim is frequently able to offer quality Accommodation rooms at very attractive rates, which means you can enjoy great savings on quality accommodation at selected properties worldwide, from luxurious five-star to charming boutique hotels. For various reasons, the Accommodations participating in this program prefer to stay anonymous until the booking is confirmed and paid.

Secret Deals are indicated with a specific logo and you can browse and consult key information about these properties (general area, description, facilities) prior to making a reservation, but you will not know which property it is. Upon completion of your reservation, the property name, location and contact details will be revealed. To ensure that Skin & Slim can continue to offer these special rates on a regular basis, Secret Deal bookings are non-cancellable and non-refundable.

A word about PointsMAX

Through its “PointsMAX” program, Skin & Slim is offering you the opportunity to collect points with certain third party loyalty programs (e.g. miles programs from airlines). For certain Accommodations, you will be able to select a third party loyalty program from the PointsMAX menu to view offers, next to our usual room offering. If available, you will be offered the choice of a PointsMAX booking that will incur points with your selected third party loyalty program. The points you are earning and the program name are reconfirmed on your booking form and the thank you confirmation message you will receive after making a PointsMAX booking. Points will be posted directly on your third-party program account within 2 to 8 weeks after your check-out date. For the avoidance of doubt, the PointsMAX program does not apply to Ancillary Services provided on the Site.

Some important notes on all PointsMAX bookings:

  • The membership ID of the intended beneficiary of the third party points must belong to the guest staying at the hotel (identified by the lead guest name);
  • The rates for PointsMAX bookings may be different from regular bookings at the same conditions;
  • PointsMAX booking rates cannot be broken down into a room rate and points component;
  • Any applicable cancellation policy will apply in full to the PointsMAX bookings;
  • Only reward points or miles can be collected, not status points or points;
  • Cancelled reservations will not earn points, regardless of the financial cancellations conditions;
  • Points cannot be exchanged in cash and are not cumulative with other offers;
  • The Skin & Slim price guarantee does not apply to PointsMAX bookings; and
  • The terms and conditions of the third party loyalty programs will apply to such program.

A word about Promotions

Skin & Slim may offer promotional rates, vouchers, promo codes and coupons, discounts, and special offers (“Promotions” ) from time to time. Unless expressly stated otherwise, Promotions may not be combined and are subject to rules and special terms and conditions that may be in addition to the Skin & Slim Terms of Use.

A word about Promo codes and Coupons

  1. A valid promo code or coupon must be applied at the payment page for them to apply to your booking.
  2. Unless specified otherwise, promo codes and coupons do not apply to local taxes, service fees, and additional charges.
  3. The promo codes and coupons may exclude certain hotels, room types, or offers.
  4. Unless otherwise specified, promo codes and coupons are non-transferable, non-cumulative, and may not be combined with other offers, rewards, or loyalty programs.
  5. The promo codes and coupons cannot be redeemed or exchanged for cash, credit, or other products.
  6. In case of booking cancellation, the promo code or coupon has no cash or refund value.
  7. Some promo codes or coupons may only be available in certain territories or for residents of certain territories.
  8. Skin & Slim reserves the right to stop the use of promo codes or coupons by users if they are deemed to have misused the promo codes or coupon.
  9. Skin & Slim reserves the right to change the terms without prior notice to anyone.
  10. In case of any dispute and or chargeback, Skin & Slim’s decision shall be final.

A word about Skin & Slim Reception

Available at selected properties only, Skin & Slim may enroll you in its “Skin & Slim Reception” program, where through the Skin & Slim App you will be able to view a list of your charges, checkout (if the relevant property allows) and receive notifications relevant to, and through the course of your stay at a property booked through Skin & Slim. You will be notified of enrollment into the Skin & Slim Reception program on the Skin & Slim booking confirmation for the relevant property. Initially, enrollment into the Skin & Slim Reception program will be free of charge and you will able to opt out of the Skin & Slim Reception program at designated point(s) of your stay. Charges incurred at the property during your stay and that you will be able to view via Skin & Slim Reception may include room service, spa treatments, restaurant/(mini)bar, extra beds, extra stays, telephone, internet, pay-per-view, business center and other charges that you may incur during your stay. Such charges can be viewed via Skin & Slim Reception and will be updated as you progress in your stay. All charges viewable via Slim & Slim Reception are charges incurred at, charged by, and payable to the relevant property and no charges viewable via Skin & Slim Reception will be payable to Skin & Slim. Further, at the end of your stay, you will be able to view a list of charges incurred at the property that you will be able to email to your designated email address. Please note that the list of charges generated on Skin & Slim Reception is not, and cannot be construed as a tax invoice – the relevant tax invoice can only be issued by the relevant property directly. Charges will in most cases, be charged to your Payment Instrument of choice either to the Payment Instrument that you may have on file with Skin & Slim when you made the booking through Skin & Slim,  or the Payment Instrument that you may supply to the relevant property when you check in or check out. For more information about the limited and secure sharing of your Payment Instrument data by Skin & Slim to the relevant property booked by you, please see our Privacy Policy.

Any disputes or issues that you may have on the charges viewable via Skin & Slim Reception must be taken up by you with the relevant property directly and Skin & Slim disclaims any risk or responsibility for such charges incurred by you with the relevant property. In using and being enrolled in the Skin & Slim Reception program, Skin & Slim makes no warranties or representations of any kind including but not limited to merchantability, suitability or fitness for a particular use, nor does Skin & Slim warrant or represent that the Skin & Slim Reception program is or will be always available, accurate, reliable or free of any defects. By participating in the Skin & Slim Reception program, you participate at your own risk.

  1. Intellectual Property Rights – Trademark Notice

The mark “Skin & Slim”, as well as certain local language transliterations thereof is a registered trademark of or licensed to Skin & Slim and/or its affiliated companies in many countries worldwide, including but not limited to the USA, the EU, Canada, Singapore, Thailand, Japan, China, India, Malaysia, Australia, Russia, Korea, Indonesia, the UAE, Switzerland, etc. Other product and company names identified on the Site may be the name, trademark, trade name, service mark, logo, symbol or other proprietary designation of Skin & Slim, its licensor or associated companies or a third party. The use on the Site of any name, trade name, trademark, service mark, logo, symbol or other proprietary designation or marking of or belonging to any third-party, and the availability of specific goods or services from such third-party through the Site, should not be construed as an endorsement or sponsorship of the Site by any such third-party, or the participation by such third-party in the offering of goods, services or information through the Site. Skin & Slim owns the copyright to the Site. You may not use the Skin & Slim intellectual property without our consent.

The Site contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and may in future include video, graphics, music and sound. The entire contents of the Site are protected by copyright law. We, and our licensors, own copyright and/or database right in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works, or in any way exploit, any of the content, in whole or in part except as provided in the Terms of Use.

Unless stated otherwise, the software required for our services or available at or used by the Site and the intellectual property rights (including the trademarks, service marks, logos, designs, copyrights etc.) in the contents and information and material on the Site are owned by Skin & Slim, its affiliated or associated companies, licensors, suppliers (including the Accommodations) or providers. Skin & Slim does not assume any liability for copyrighted materials provided by third parties or any intellectual property right infringements by such third parties.

You may use information from the Site for your own personal use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.

We may provide hypertext links to other sites which are operated by other people. Using such a link, you acknowledge leaving the Site and proceeding at your own responsibility.

Claims of Copyright Infringement

If you believe in good faith that materials hosted by us infringe your copyright, you or your agent (the “complainant”) may send us a written notice that includes the following information:

  1. the name and address of the complainant;
  2. where the complainant is not the copyright owner or exclusive licensee, the name and address of the copyright owner or exclusive licensee;
  3. where the complainant is not resident in Nigeria, the complainant’s address for service in Nigeria;
  4. a telephone number, a facsimile number (if any) and an electronic mail address at which the complainant can be contacted;
  5. sufficient particulars to enable us to identify the copyrighted work allegedly infringed;
  6. sufficient particulars to enable us to identify and locate the allegedly infringing electronic copy, including the online location of the electronic copy;
  7. a statement that the complainant requires us to remove or disable access to the electronic copy;
  8. a statement that the complainant believes in good faith that the electronic copy infringes the copyright in the work identified in paragraph 5 above;
  9. a statement that the information in the notice is accurate;
  10. a statement that the complainant is (a) the owner or exclusive licensee of the copyright in the work identified in paragraph 5 above, or (b) is authorized to act on behalf of such owner or exclusive licensee; and
  11. a statement that the complainant submits to the jurisdiction of the courts in Nigeria for the purposes of proceedings under relevant provisions in the Nigerian Copyright Act.

The notice must be signed by the complainant and sent to us by registered mail to the address mentioned under Section 12, c/o Legal Department – Copyright Claims.

We will review and address all notices that comply with the requirements above in accordance with applicable law.

We suggest that you consult your legal advisor before filing a notice. Also, be aware that you may be guilty of an offence or liable for damages if you make a false claim of copyright infringement.

  1. Reviews – Further correspondence – Rights to User Content – Other services

By completing a booking, you agree to receive confirmation messages (email and/or SMS), as well as an invitation email to complete our guest review form which we will promptly send to you after your stay at the Accommodation, followed by one or more reminders. Completion is optional. For clarity, the confirmation and guest review communications (emails, SMS) are transactional and are not part of the newsletters or marketing mails, from which you can unsubscribe (see our Privacy Policy for more details). For Ancillary Services, the Partner providing the Ancillary Service may invite you to complete a review regarding the Ancillary Services provided. The completed Skin & Slim guest review (including attachments, if any) may be uploaded onto the relevant information page on the Site for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Accommodation. By posting a review and submitting content with it such as pictures, you grant Skin & Slim the full, perpetual, free, transferable and irrevocable rights to all submitted user content, including your name. Slim & Slim reserves the right to translate, edit, adjust, refuse or remove reviews at its sole discretion. You confirm you will comply with the Guest Review Guidelines. In addition, you represent and warrant that (i) you own and control all of the rights to the user content that you post or otherwise distribute, or you otherwise have the lawful right to post and distribute such user content to or through the Site; (ii) such content is accurate and not misleading; and (iii) use and posting or other transmission of such content does not violate the Terms of Use or any applicable laws and regulations and will not violate any rights of or cause injury to any person or entity. You further grant Skin & Slim the right to pursue at law any person or entity that violates your or Skin & Slim’s rights in the content by a breach of the Terms of Use. You agree you will be solely responsible for any user content you provide or submit.

Content submitted by users will be considered non-confidential and Skin & Slim is under no obligation to treat such content as proprietary information. Without limiting the foregoing, Skin & Slim reserves the right to use the content as it deems appropriate, including, without limitation, deleting, editing, modifying, rejecting, or refusing to post it. Skin & Slim is under no obligation to offer you any payment for content that you submit or the opportunity to edit, delete or otherwise modify content once it has been submitted to Skin & Slim. Skin & Slim shall have no duty to attribute authorship of content to you, and shall not be obligated to enforce any form of attribution by third parties. Please refer to the Skin & Slim Policies on the Site for more details.

If it is determined that you retain moral rights (including rights of attribution or integrity) in the content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the content, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, use, modification, deletion and exploitation of the content by Skin & Slim or its licensees, successors and assigns; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the content; and (d) you forever release Skin & Slim , and its licensees, successors and assigns, from any claims that you could otherwise assert against Skin & Slim by virtue of any such moral rights.

  1. Travel advisory – Visa requirements

Although most travel is completed without incident, travel to certain destinations may involve greater risk than others. We urge passengers to review travel prohibitions, warnings, announcements and advisories issued by their governments prior to booking travel, particularly when travelling to international destinations.

By displaying Accommodations in particular destinations, Skin & Slim does not represent or warrant that travel to such points is advisable or risk-free and Skin & Slim can never be held liable for damages or losses that may result from travel to such destinations. Skin & Slim can under no circumstances be held liable for any incidents occurring during your stay at the Accommodation. You are strongly advised to check the relevant travel advisories issued by your government for any country you are visiting and to take the necessary precautions. You are also advised to have personal travel insurance.

Skin & Slim cannot be held liable for any loss incurred in the event of your failure to hold the necessary passports, visas and documentation for your journey. You are advised to check with the relevant embassies, consulates and/or visa departments of the countries you wish to visit. It is your responsibility to obtain whatever travel documents are required.

Please note that some countries have strict rules and regulations on the import of restricted or prohibited goods, items or substances. These can include but are not necessarily limited to alcohol, tobacco, perfumes, drugs, medication, books, movies, DVDs, adult entertainment materials, food stuffs, plants, animal parts, etc. It is your responsibility to verify and comply with applicable regulations. Non-compliance can lead to severe penalties.

  1. Complaints

If you have complaints about Skin & Slim’s service, you can contact our Customer Service team via one of the methods described here. We will do our very best to help you. Please note that any complaints about the Accommodation or Ancillary Services (policies, standards, service, facilities, decoration, food, etc.) are ultimately a matter for the Accommodation or Partner. Skin & Slim will coordinate directly with the Accommodation or Partner to try and find a mutually agreeable solution but we cannot guarantee a satisfactory outcome. Complaints about Ancillary Services are governed by the terms and conditions of the Partner providing the Ancillary Service.

  1. Disclaimer of Warranties




  1. General Limitation of Liability


A force majeure event is any event beyond the Covered Parties’ control and can include, but is not limited to, natural disasters, weather conditions, fire, nuclear incident, electro-magnetic pulse, terrorist act, riots, war, arson attacks, insurgency, rebellion, armed hostilities of any kind, labor disputes, lockouts, strikes, shortages, government actions or restraints, pilferage, bankruptcy, machinery breakdown, network or system interruptions or breakdown, internet or communications breakdown, quarantine, epidemic, pandemic etc. No responsibility is accepted for any additional expense, omissions, delays, re-routing or acts of any governmental authority. No Covered Party shall be responsible for any Accommodation’s breach of any condition or warranty including, but not limited to, implied conditions or warranties of fitness for a particular purpose or of merchantability, nor shall any Covered Party be responsible for any other wrongdoing of an Accommodation (including any liability in tort), as to any products and/or services available through the Site. Skin & Slim does not guarantee continuous access without interruption to the Site.

Skin & Slim will bear the responsibility required by relevant laws only if it is at fault for engaging in intentional or willful misconduct or it is grossly negligent in providing the relevant service. To the extent permissible pursuant to the relevant applicable laws, and without prejudice to the limitations set out in the Terms of Use, the liability of Skin & Slim, in the aggregate, will not exceed the lesser of (a) the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events) or (b) two hundred and fifty United States dollars (or its equivalent in local currency). In case of an overcharge or mischarge caused by Skin & Slim, you can make a claim regarding all erroneous charges notwithstanding what is set out above.

In addition, limitation of or exemption from the aforementioned liability may not be permitted pursuant to the relevant applicable laws. In such case, Skin & Slim shall bear the liability to the extent set forth in the relevant laws. Claims should be submitted as soon as possible after occurrence of the event giving rise to the claim. Claims submitted with undue delay may be considered void pursuant to applicable statute of limitations. Only bona fide claims will be considered.

  1. Miscellaneous

Skin & Slim does not in any way (directly or indirectly, independently or in conjunction with any party) own, manage, operate or control the Accommodations, or any room in such Accommodations. The Accommodations are liable and responsible for providing accommodation services and welcoming people who have booked through the Site as their guests.

You agree to indemnify, defend and hold harmless Skin & Slim, its subsidiaries and other affiliates, and their partners, payment service providers and other applicable third parties from and against any liability, damage or loss including legal fees and expenses that are incurred or suffered as a result of (i) your use of the Services, (ii) any breach or non-compliance by you of any law, or any term of these Terms of Use or the rights of a third party, (iii) any action, inaction or omission by you, or (iiiiv) any dispute or litigation caused by your actions, inactions or omissions, (v) content you submit, post, transmit, or make available through Rocket Travel or your use of the Services or (vi) the use of the Services by any person using your account and/or password. If you use the Site for or on behalf of a third-party (“Third-party”), such as a family member or a traveling companion, you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third-party of all applicable terms and conditions. Each customer using the Site for or on behalf of a Third-party agrees to indemnify and hold all Skin & Slim Companies harmless from and against any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third-party’s or the user’s failure to fulfill any of its obligations as described above.

You are at all times bound by the local laws and regulations. Things which are legal in certain countries may be illegal in others. You should enquire about applicable restrictions. Skin & Slim will not be liable in case an Accommodation refuses to check you in or asks you to leave for legal or regulatory reasons.

For your convenience, the Site and the Terms of Use exist in a number of languages and local versions (identified by different top level domain names in some cases), but have originally been drawn up in the English language. In case of conflict between the English language version and a translated version, the English language version of the Terms of Use shall prevail.

The Terms of Use shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law and such determination shall not affect the validity and enforceability of any other remaining provisions. The severed provisions shall be replaced by a provision approximating as much as possible the original wording and intent.

Skin & Slim reserves the right, in its sole discretion, to the extent permissible under relevant law to temporarily or permanently modify, suspend, or terminate the Site and/or any portion thereof, including any service or product available through the Site, and/or your use of the Site, or any portion thereof. In the event of termination of the Site, the reservations made via Skin & Slim will still be honored unless you receive a notification. You will still be bound by your obligations under the Terms of Use, including the warranties made by you, and by the disclaimers and limitations of liability. Additionally, Skin & Slim shall not be liable to you or any third-party for any termination of your access to the Site. Skin & Slim reserves the right to amend or repeal the Terms of Use (or parts thereof) as it deems appropriate. Accommodations and Partners have the right to change their offerings and this is outside Skin & Slim’s control.

Local tax receipts are only available from properties for bookings where payments are made at the property. For pre-paid bookings (pay Skin & Slim), Skin & Slim can issue local invoices for bookings in Nigeria since Skin & Slim is a tax resident of Nigeria and also Skin & Slim receipts for anywhere else.

The Terms of Use and the provision of our services shall be governed by and construed in accordance with Nigerian laws without reference to Singapore conflict of laws rules, and any dispute arising out of the Terms of Use and Skin & Slim’s services shall exclusively be submitted to the competent courts in Nigeria. The Contracts (Rights of Third Parties) Act 2001 (Cap. 53B) is expressly excluded and shall not apply to the Terms of Use.

Failure by Skin & Slim to enforce a right does not result in waiver of such right. You may not assign or transfer your rights unless agreed by us. We reserve the right to freely assign the Terms of Use and the rights and obligations hereunder. We may amend the Terms of Use at any time by posting a variation on the Site. The latest version of the Terms of Use will supersede all previous versions. Your bookings will be governed by the then current applicable Terms of Use at the time of your specific bookings.

  1. Governing Law and Disputes

(A) The Terms of Use and the provision of our services will be governed by and construed in accordance with the laws of Nigeria without reference to Nigeria conflict of laws rules. Any dispute arising out of the Terms of Use or otherwise connected to Skin & Slim’s services must exclusively be submitted to a court of competent jurisdiction in Nigeria only after twice written complaints to the management of Skin & Slim Beauty Salon SPA Ltd. The Contracts (Rights of Third Parties) Act 2001 (Cap. 53B) is expressly excluded and will not apply to the Terms of Use.

(B) For US customers only:

This part of Section 14 only applies to US customers. Please read this section carefully. It affects rights that you may otherwise have. It provides for resolution of most disputes through binding arbitration instead of court trials and class actions. This arbitration clause will survive termination of this Section.

This provision is intended to be given the broadest interpretation and application to encompass all disputes or claims arising out of or relating to your relationship with Skin & Slim, including the use of our website, our services and any other interactions with us. Skin & Slim is committed to customer satisfaction. We will try to resolve any concerns or problems with our services that you may have. If we are unsuccessful, any dispute or claim arising out of or relating to this Section and your relationship with Skin & Slim or any subsidiary, parent or affiliate company or companies (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory) will be resolved by binding arbitration, no court process will be acceptable from the user for any litigation nor claims whatsoever without a verifiable written complaint to the management of  Skin & Slim within 7days. All complaints after 7days of such issue, problem, mistake, overcharge, failed delivery, disputes, etc will not be accepted nor tolerated by Skin & Slim Beauty Salon SPA Ltd.

Notwithstanding the above, you may opt out of this binding arbitration provision within 30 days after this Section comes into effect (the “Opt Out Deadline”). This will be the earliest of (a) the date you first used our website, (b) the date you first used our services or (c) the date you started a relationship with us. You may opt out of these arbitration procedures by sending us a written notice using any of the following methods:

  • By email to with the subject line: Terms of Use – US Opt Out Notice.
  • By regular mail or courier to our registered address at #37 Ishielu Avenue, Independence Layout, Enugu, Nigeria.
  • Using our social media handles: twitter – @skin_slim, instagram – @skin_slim_spa. This option is supported if you have made a booking through Skin & Slim and have a confirmation number.

We must receive your opt out notice no later than 3 days after the Opt Out Deadline for it to be valid.

For all disputes, you must first send a written description of your claim to us within 7days to allow us an opportunity to resolve the dispute. You and we each agree to negotiate your claim in good faith. You may request arbitration if your claim or dispute cannot be resolved within 90 days. You must send us written notice of the claim using either of the following methods:

  • By email to admin@skinslimbeautyspa.comwith the subject line: Terms of Use – US Dispute Notice.
  • By regular mail or courier to our registered address at #37 Ishielu Avenue, Independence Layout, Enugu, Nigeria.
  1. About Skin & Slim
  • All of our online reservations services rendered through the Site are provided by Skin & Slim Beauty Salon SPA Ltd., which is a private limited liability company, incorporated under the laws of Nigeria, having its registered address at #37 Ishielu Avenue, Independence Layout, Enugu, Nigeria.

Skin & Slim is supported by certain affiliated companies in providing services to you in different locations in relation to their reservations (“Customer Support Companies”). Such services include accepting and dealing with payments for bookings, providing customer care, liaising with the Accommodations and handling complaints and refunds.

Customer Support Companies only provide such services in relation to your reservations, but do not own, control, host, manage or maintain the website (or any other website). The website is domiciled only at its registered office in Nigeria and not at the offices of any Customer Support Company around the world. Customer Support Companies are not authorized to act as Skin & Slim’s process or service agents, do not have any power or authority to represent Skin & Slim or to enter into any contract in the name of, for or on behalf of Skin & Slim. You will also not be able to make a reservation in or through any of these offices as reservations can only be made through the Site.

In addition, Skin & Slim and its related companies have various other subsidiaries, branches and offices throughout the world providing certain other non-customer related internal supporting roles (“Skin & Slim Support Companies”). Skin & Slim Support Companies do not have any power or authority to render our services, to represent Skin & Slim or to enter into any contract in the name of, for or on behalf of Skin & Slim and are not authorized to act as Skin & Slim’s process or service agents, unless specifically authorized by Skin & Slim.

Skin & Slim and its affiliated companies (including all Customer Support Companies and all Skin & Slim Support Companies) do not act as a travel agent except where stated otherwise on the Site. For further information about our Partners who may provide Ancillary Services (flights, rental cars) please refer to their respective sites.

For all questions about, the services or the Site, or if you wish to send or serve any documents, correspondence, notices or other communications in this regard, the Site or otherwise, please contact Skin & Slim Beauty Salon SPA Ltd. directly.

More information or questions?

For additional information and to learn more about Skin & Slim, please also refer to our FAQs on the Site.









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